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Shipping & Returns

Shipping Policy

Most orders ship within 1-2 business days. Transit times are additional to our ship times and vary depending on which class of mail is selected.

Return & Exchange Policy

Definitions and legal references

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This Website (or this Application)

The property that enables the provision of the Service.

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Owner (or We or Us)

Fern Valley Supply Company LLC – The natural person(s) or legal entity that provides this Website and/or the Service to Users.

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Product (or Service)

Product (or Service) refers to the items provided by this Website as described on this Website.

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User (or You)

The natural person or legal entity that uses this Website.

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Thanks for purchasing our products at https://fernvalleysupply.com operated by Fern Valley Supply Company LLC.

If you are not entirely satisfied with your purchase, we’re here to help.

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We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.

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You may return it with your original sales receipt, the gift receipt, or the original packaging slip. We will happily exchange the item or refund your full purchase price. For some items, we offer partial refunds. Please check the refund policy of the individual items while placing an order.

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To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.

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An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • Was in a physically damaged condition at the time of delivery

  • Have one or more parts of accessories missing

  • Does not match with what was ordered

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In order to be eligible for a refund

  • you have to return the product within 30 calendar days of your purchase

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If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

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If you would like to request a refund, please feel free to contact us by

Sale:

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You can get a refund for items on sale, provided they are in good condition with tags intact.

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Late or missing refunds:

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If you haven’t received a refund, first check your bank account again or contact the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.

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Contact our customer services department to get a free shipping label.

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Shipping:

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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Refund:

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After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 14 business days for a refund to show up on your account or credit card statement.

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If you have any additional questions, feel free to contact us using the contact information below.

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Fern Valley Supply Company LLC
5210 207th St N
Forest Lake MN 55025-8020
United States
Phone: 1(651)212-0553
Email: fernvalleysupplyco@gmail.com

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